Website and enquiry terms

1. Website use

This website provides general information about Oakwood Transport services, vehicle shipping, shop and service, employment enquiries, and related contact options. Website content is provided for information purposes and may change without notice.

2. Quotes and service availability

Submitting a quote request, contact form, or application does not create a binding shipment, repair, employment, or service agreement. Service availability, price, timing, route feasibility, documentation requirements, and payment terms must be confirmed directly by Oakwood Transport.

3. Customer information

Customers are responsible for providing accurate vehicle, ownership, location, contact, shipment, and repair information. Incorrect or incomplete information may affect pricing, timing, customs processing, loading requirements, service availability, or the ability to complete a requested move or repair.

4. Cross-border and customs matters

Cross-border movements may require ownership documents, title information, customs forms, import/export eligibility review, identification, and other documentation. Oakwood may provide process guidance, but customers remain responsible for providing required information and complying with applicable rules.

5. Vehicle condition and personal property

Customers should disclose vehicle condition, modifications, low clearance, non-running status, alarms, leaks, loose parts, oversized accessories, or other handling considerations before booking. Personal property inside vehicles may be restricted by customs, insurance, carrier policy, or route requirements.

6. Pickup, delivery, timing, and access

Pickup and delivery windows depend on route, season, weather, traffic, border processing, equipment availability, and site access. Customers are responsible for providing safe, legal, and practical access for loading and unloading or for coordinating an alternate accessible location when required.

7. Payment and cancellation

Payment timing, accepted payment methods, cancellation terms, storage charges, and related service-specific conditions should be confirmed directly with Oakwood before a shipment or repair is scheduled.

8. Damage inspection and claims

Customers should inspect the vehicle at pickup and delivery and report any concerns promptly according to the documentation and process provided for the specific shipment or service. Insurance limits, exclusions, and claims requirements should be confirmed before booking.

9. Limitation of website information

While Oakwood aims to keep website information accurate, the website should not be relied on as the final statement of pricing, insurance, legal, customs, warranty, repair, shipment, or carrier terms. Vehicle transport is also subject to Oakwood's Conditions of Carriage and the shipment-specific documents issued for the move.

10. Third-party services and links

Online forms, maps, reviews, and other external services may be provided by third parties. Oakwood is not responsible for the availability, security, content, or privacy practices of an external service. Review the provider's terms before submitting sensitive information.

11. Privacy

Information submitted through this website is handled according to Oakwood's Privacy and Personal Information Policy and any applicable third-party provider terms.

12. No professional advice

Website content is general information and is not legal, customs, tax, insurance, mechanical, or other professional advice. Obtain appropriate advice for circumstances that require a professional opinion.

13. Contact

Questions about these terms can be directed to Oakwood Transport at 1-800-265-4008.